#chatsafe

let’s talk is a youth-led, peer support space for students and young adults in Singapore. The platform will be monitored by moderators from Monday to Friday, 9am to 7pm. If you’re not feeling your best, we recommend posting during moderated hours so you can get appropriate support. We are not a crisis support service and cannot offer one to one counselling. If you or someone you know is in crisis or immediate danger, call 995 or seek urgent crisis support from SOS at 1-767 or call national mindline 1771 for 24/7 counsellor support. There is also a guide for finding help here.

We want let’s talk to be a safe, compassionate and authentic digital space where young people can anonymously post questions or feelings, and provide each other with useful advice and support. Join our movement to create positive and healthy social media spaces which support relationship building and build confidence. You can help us foster a caring community by being kind and respectful in your thoughts, words and actions to everyone. You’re welcome to express how you feel honestly, share what you’re going through, and be open about the kind of support you’re hoping for. Tell others what feels helpful or unhelpful. This helps everyone grow together.

To keep the community safe, kind, and meaningful for everyone, these guidelines lay out what’s encouraged and what isn’t. Please read and follow them. By participating in let’s talk and signing up an account with us, you agree to our Terms of Use and to uphold these guidelines.

Moderation Guidelines

To keep our users feeling safe and supported, all the chatrooms operate under Zero Tolerance Policy for any unsupportive, conflicting, inappropriate, unprofessional behaviour or language or any behaviour or language that disrupts the supportive and positive environment of the chatrooms.

We have a list of things that our moderators will censor, hide or delete should they appear.

Safeguarding
· let’s talk is not a crisis or emergency service. We understand that many of you may come here to talk about serious and sensitive experiences. We encourage you to open up and share in a way that keeps the space safe for everyone, especially we have users who may be feeling vulnerable in our community.

· If you’re sharing about challenging topics like self-harm, suicidal thoughts, abuse, violence, or addiction, please avoid detailed or graphic descriptions. Focus on how you’re feeling and what support you’re hoping for. If your post suggests that you might be at risk of self-harm or harming others, we will not publish your post. In such instances, we will reach out to offer guidance and support in a private and respectful way. In cases where imminent danger is detected, we may also direct you to more urgent help.

Personal information
· Please don’t share personal information about yourself or others. If a post or comment contains personal information about you or someone you know e.g. surnames, school names, specific events or location details, phone numbers, email addresses, or links to social networking profiles, the moderator will either remove those details or ask you to edit and resubmit, as appropriate.

Offensive
· Moderation will also remove posts that include offensive, discriminatory, threatening, accusatory or aggressive comments against any genders, sexualities, races, religions, abilities, or organisations (list is not exhaustive and includes any other social/cultural concerns). Similarly, any messages that condone illegal activity or criminal behaviour will not be published.

Explicit
· Any posts that contain crude, or sexually explicit language and descriptions of sexual acts will not be published. Graphic, flirtatious, and sexually suggestive language is strictly prohibited. While it is ok to talk about sexual health and relationships topics, please be conscious of the age range of users by sharing minor-appropriate content and do not ask for or provide advice on how to carry out sexual acts.

Promoting harmful behaviour
· Posts that promote or incite harmful or dangerous behaviours will not be published. Examples including detailing weight loss strategies, dangerous dietary behaviours, drug and alcohol use etc. Moderators will not publish messages that promote self-harm, suicide or provide information on methods or how to hide scars.

Bullying
· Moderation will also eliminate posts that are purposely intimidating. Bullying will not be tolerated. Posts that are likely to cause harassment, alarm or distress to the target person or group will be removed. Examples include using threatening, abusive or insulting words or behaviour, posting or threatening to post personal information of the target person/group online, or information of other persons that would lead to the identification of the target person/group.

Arguments/Sensitive Debates
· Please avoid sharing posts that may spark arguments or divisive debates. This includes content that challenges others’ beliefs or identities, strong opinions on political matters, or debates around sensitive topics. While we respect that these topics matter deeply, this space is not meant for persuasive or confrontational discussions. Posts that may come across as dismissive, invalidating, or inflammatory (even if it is unintentional) may be moderated or removed.

Spamming
· Posts that constitute spamming will be removed or may be consolidated into a single thread. Posts that are unsolicited, irrelevant, repetitive, or automated with the intent to advertise, promote a product or service, or disrupt the normal flow of discussion will be removed. Examples include posting unsolicited advertisements, posting the same or similar messages multiple times across various threads, sharing irrelevant content or links, and using bots or automated scripts to post content.

We have a variety of ways of enforcing our guidelines, including, but not limited to
· Sending you a message to edit or resubmit as appropriate
· Temporary or permanent suspension of accounts
· Removal of privileges from, or adding restrictions to, accounts
· Adding restrictions to communities, such as adding Trigger Warning tags
· Removal of content

Leadership Guidelines

Befrienders and Peer Supporters are a significant part of our community. In stepping into a leadership role with let’s talk, you have agreed that you align with our values and wish to uphold our mission. You have the ability to inform and influence our community members. So, it is important to lead by example and be a role model to inspire others to aspire to be someone like you to extend support to others. As a community leader, you have the responsibility to help us foster and protect our community and all the users.

· We trust you to be responsible and maintain confidentiality
· Community leaders must maintain strong boundaries
· Community leaders accept feedback gracefully
· Please honour and follow our community guidelines
· Reporting is our responsibility

Safety and Reporting

The best way to report unsupportive, unprofessional behaviour or spam on let’s talk is by using the “flag” button at the bottom of any post. Please keep in mind that your reports are confidential and your usernames are kept anonymous. The account you reported won’t see who reported them.