im genuinely so bad at comforting people, like its uncomfortable for me when people vent to me.. like i can sense it coming when my friend dms me and her life is so much that its overwhelming and i dont know what to say every single time, so i just leave it be and reply later on when i finally think of what to reply with and i feel horrible for doing that. like i know that its HER life and its worse on her and the fact that im not even responding right away probably makes it worse so i feel horrible for not being there for her but nothing i say ever helps her because whenever i think of something to reply with, she either says “no” or she’d just say “ok” and then she’d vent about the same thing again later on (like maybe in a few months or weeks or so) so clearly whatever i told her didnt help her. i feel horrible because i feel like im making it all about me by saying im overwhelmed by it, but i cant help it. and i keep literlaly everything to myself like i dont even tell my closest friends my problems but when i do to her i feel like she never listens. i told her about one of my issues in life and now she’s venting to me again with almost the exact same issue, and i dont know how to respond because im having the same issue idk how to fix it and i dont have any comforting words to say because im facing the same problem. idk what to doo
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hello OP, I can see that you are trying your best to help your friend, and I will like to affirm you 
I believe that by “venting” to you shows that she trusts you and just needs a listening ear. And it is okay not to have the exact words as I believe sometimes all it takes is a listening ear.
It is okay to also take some rest off the screens. Rooting for you op!